FAQs – Arrae
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Get toned, lean & defined with our best-selling Tone gummies. 3 sour flavors, 1 crave-worthy creatine routine.
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Frequently Asked Questions
Returns/Refunds
Orders & Shipping
International Orders
Subscriptions
General
What is your return policy?
Toggle FAQ answer
We offer a 30-day happiness guarantee on qualifying orders placed on our website. This policy is applicable to one jar, container, or box of product within the order.
What qualifies for a refund?
Toggle FAQ answer
We get it, finding the right supplement can be hard. So, if you try one of our formulas and find it isn't the right fit, we're happy to help!
One opened jar, container, or box of product is fully refunded from your order.
That means no return fees and no need to send the products back.
What qualifies for a return?
Toggle FAQ answer
You can request to do a return for your order if all products are fully sealed and in sellable condition.
For example, if you order a 3-month subscription, then all three (3) jars must be fully sealed.
Once your return request is submitted, you can use the label we provide to send the products back to us.
A refund (minus the cost of the return label) will be issued.
It's not my first order, can I still request a refund or return?
Toggle FAQ answer
It does not need to be your first order to submit a refund or return request.
However, it is important to note that you can only ask to do a return or refund once.
After you use your return/refund request, we are unable to accommodate any future requests.
This includes if the order is for a different product
I have more than one item in my order, how does this policy work for me?
Toggle FAQ answer
We love that you we're so excited to try out so many of our formulas!
That said, the refund policy covers one (1) jar, container, or box of product. All other items in the order do not qualify.
If you are submitting a return request, all items in the order should be fully sealed and in sellable condition. You can send them all back as part of your return if they are in this state.
Are there exclusions?
Toggle FAQ answer
There are some exclusions to this policy. Please review them below.
- Any order not place on our website.
- Merchandise items, sale items, or limited edition products. This includes capsule cases, travel-size products, and sample sizes.
- Original shipping, handling, and package insurance.
- Complementary replaced orders (outside of product damages at the time of delivery or lost in transit during shipping).
How much does shipping cost?
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We are happy to offer free shipping for US and CA orders over $100. All subscription orders also qualify for free shipping! Standard shipping for orders under $100 excluding subscriptions is $7.99 USD and $11.99 CAD.
How long will it take to get my order?
Toggle FAQ answer
Our standard pre-shipment processing time is 1-3 business days. Please see below for Canadian, United States and International shipping details. Please note during high volume periods all processing and shipping times are subject to change.
Shipping Times (Excluding Processing Time)
Standard US : 3-7 business days
Standard CA : 3-7 business days
Free Shipping (CA + US) : 3-7 business days
International Orders : Up to 25 business days
Do you ship to PO boxes?
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No, we currently do not support PO box delivery. If you have an active subscription with a PO box address please reach out to hello@arrae.com to update the address!
Can I track my order?
Toggle FAQ answer
Yes! Tracking is updated by carriers, however, if you have not received a tracking confirmation 72 hours after placing your order please reach out to hello@arrae.com.
Can I return or cancel my order?
Toggle FAQ answer
Yes! We accept returns within 30 days of delivery. Please review our [returns](/content/pages/shipping-delivery "Returns"/index.html) page for details regarding our refund and returns policy.
How can I make changes to my order?
Toggle FAQ answer
Unfortunately orders cannot be edited or cancelled if our fulfillment teams have begun processing your order. Alternatively you can request a return once the shipment has been delivered. If you have a subscription please cancel your order prior to auto-renewals. Cancelling a subscription will not impact orders already being processed/in-transit.
Does Arrae offer price adjustments?
Toggle FAQ answer
Unfortunately we do not. We cannot make price adjustments retroactively, and we cannot honor a sale discount for any purchases made outside the sale period.
Does Arrae ship internationally?
Toggle FAQ answer
Yes! We provide shipping to the following locations: USA, Canada, Australia, Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Japan, Bahrain, Bulgaria, Croatia, Denmark, Hong Kong SAR, Iceland, Jersey, Kuwait, New Zealand, Norway, Poland, Qatar, Saudi Arabia, Singapore, Sweden, Switzerland, United Arab Emirates
How long will it take to get my international order?
Toggle FAQ answer
Depending on the destination it can take up to 25 business days to receive your order after the first tracking scan from the carrier.
Does Arrae pay for duties and customs?
Toggle FAQ answer
All duties and customs charges are clearly displayed at checkout and are included in your final checkout total. Where applicable the customer is liable for paying any additional customs, duties, and taxes at the discretion of the local customs agency. Customers shipping to locations outside of CA and US are responsible for ordering in accordance with their respective customs and import regulations.
Is there limitations to international orders?
Toggle FAQ answer
Yes, due to commercial import regulations in Australia we are unable to ship orders with a value over $1000 Australian dollars. With this in mind, the maximum subscription quantity a customer can order is a 3-month subscription. We recommend breaking a larger order into parts to allow for ease of shipping throughout Australia. Please reach out to hello@arrae.com for any questions/concerns.
How often do subscription orders ship?
Toggle FAQ answer
Subscription shipping frequency varies depending on your selected subscription!
1-month delivery: A 1-month supply auto-shipped monthly
2-month delivery: A 2-month supply auto-shipped monthly
3-month delivery: A 3-month supply auto-shipped every 3 months
6-month delivery: A 6-month supply auto-shipped every 6 months
How can I manage my shipping frequency?
Toggle FAQ answer
You can manage and make changes to future orders in your [subscription dashboard](/content/tools/recurring/login/ "https://www.arrae.com/tools/recurring/login/"/index.html). Please note if your order has already been processed, any changes will apply to the following month.
Can I swap a product in my subscription?
Toggle FAQ answer
We are happy to provide product swaps for US customers via your [subscription dashboard](/content/tools/recurring/login/ "https://www.arrae.com/tools/recurring/login/"/index.html). For Canadian and International customers please reach out to hello@arrae.com.
How can I cancel my subscription?
Toggle FAQ answer
You can cancel your subscriptions via the [subscription dashboard](/content/tools/recurring/login/ "https://www.arrae.com/tools/recurring/login/"/index.html) 24 hours before auto renewals take place. Please note if your order has already been processed, any changes will apply to the following month.
Why can't I apply discounts to my subscription?
Toggle FAQ answer
Our discount codes do not apply to subscriptions as they are already offered at a discounted rate. We recommend postponing your auto-renewal subscription to leverage current discounts when offered, especially on one time purchases!
Are Arrae's products clinically tested?
Toggle FAQ answer
Arrae products are formulated with clinically-studied ingredients backed by numerous gold-standard randomized, double-blind, placebo-controlled studies. Our ingredients have strong safety and efficacy profiles at the dosages provided and our formulas have gone through rigorous pilot testing to ensure the best possible product.
Are Arrae products 3rd party tested?
Toggle FAQ answer
Each product batch goes through rigorous third party quality testing including HPLC identity testing, heavy metal and full microbiological analysis to ensure you are getting the highest quality product possible.
Where are Arrae's products manufactured?
Toggle FAQ answer
Our products are proudly made in the USA in cGMP certified facilities. Our ingredients are carefully sourced from trusted suppliers around the globe including North America and Europe.
Do Arrae's products contain any fillers?
Toggle FAQ answer
Arrae products are made without any unnecessary fillers or additives. Every ingredient is carefully chosen with results driven intention!
How should I store my Arrae products?
Toggle FAQ answer
Arrae products should be kept in their original packaging, tightly sealed, and stored in a cool, dark, dry place. Avoid areas with high humidity (like bathrooms) or extreme temperature changes to maintain optimal freshness and potency through the product's shelf life. Arrae products, including Tribiotic, are shelf stable and do not require refrigeration.
Can I use multiple Arrae products at the same time?
Toggle FAQ answer
Yes! Arrae products are carefully formulated to complement each other and can be used together for enhanced benefits. They’re designed to integrate seamlessly into your wellness routine so you can customize your stack to best support your needs.
Can I take my supplements after the expiration date?
Toggle FAQ answer
While taking them shortly after is generally not harmful, their potency and effectiveness may naturally decline. For optimal benefits, it’s best to use Arrae’s products within their shelf life. We recommend discontinuing use of your Arrae supplements beyond the date printed on the product.
Can I use Arrae products while pregnant or breastfeeding?
Toggle FAQ answer
For those who are pregnant, breastfeeding or planning to conceive, we always advise checking in with your provider or OBGYN and getting the green light on any supplements you are taking or planning to take.
Can I use Arrae products with alcohol?
Toggle FAQ answer
While there are no known side effects, we do not recommend taking Arrae products with alcohol.
How old do you have to be to use Arrae products?
Toggle FAQ answer
Our products and services are not intended for children under the age of 18.
Can I open my capsule and mix it with water?
Toggle FAQ answer
Yes, for those that find it difficult to consume capsules, you can open up the capsules and mix the contents in warm water. This will not reduce the efficacy. We recommend avoiding hot liquids, as very high temperatures could affect the potency of the ingredients. Keep in mind many of our formulas contain concentrated herbal ingredients so the taste may be strong.
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